Appointment setting
Agents who qualify prospects and book meetings straight into your sales team's calendars.
Inbound & outbound call centre · Durban, South Africa
Your trusted partner for dedicated call centre teams
Trained inbound and outbound agents in Durban, answering your customers and calling your prospects for businesses in the UK, Ireland, Europe and the US. Your dialler, our people.
- Hourly rate per agent
- SAST is GMT+2
- POPIA- and GDPR-aware
What we do
Dedicated inbound and outbound teams, built around your business
We recruit, train and manage a team that works only for you, on your systems, during your hours. Outbound to win new business, inbound to look after the customers you already have.
B2B lead generation calling
Outbound calling to find decision-makers, qualify interest and pass warm leads to your team.
Outbound sales & cold calling
Confident, well-briefed agents working your scripts and offers on your dialler.
Customer outreach & follow-ups
Re-engagement, renewals, reminders and follow-up calls that keep customers close.
Inbound customer service & support
Friendly, trained agents answering your customers by phone, email and live chat.
Overflow, after-hours & weekend cover
Extra hands for peak times, plus evening and weekend cover so no customer goes unanswered.
Scheduling & bookings
Inbound booking lines and diary management, with appointments made, moved and confirmed in your system.
Helpdesk on your systems
First-line helpdesk working in your own phone system and ticketing tools, logging every contact your way.
Your dialler, our people.
How we work together
You keep your systems. We bring the team.
Our agents work inside your existing setup, so your data stays in your systems and you keep full visibility of every call.
You provide
- Your dialler or phone system
- Your data
- VoIP, helpdesk and chat tools
- Scripts, processes and goals
We provide
- Trained, dedicated staff
- Office infrastructure in Durban
- Team management
- QA and productivity
Inside our operation
Built for inbound and outbound
A focused, professional contact-centre environment where your dedicated agents, team leaders and QA work together on your campaign.
- Dedicated agentsA team recruited for, and working only on, your campaign.
- Trained before go-liveOnboarding on your product, scripts and dialler.
- Managed on the floorDay-to-day team management and productivity.
- QA and reportingCall quality checks and regular reporting to you.
How it works
From first call to a live team in five steps
A simple, transparent process with everything agreed in writing.
- 1
Discovery call
We learn about your campaign or customer service needs, market, targets and hours.
- 2
Written agreement & SLA
Scope, hours, pricing and service levels are agreed in writing.
- 3
Recruit & train your team
We recruit and train a dedicated team on your product, scripts and processes.
- 4
Go live on your systems
Your team goes live on your dialler, phone system, helpdesk and data.
- 5
Ongoing reporting & QA
Regular reporting, call quality checks and productivity management.
Why Durban
World-class quality from South Africa's east coast
Durban gives UK and European businesses English-speaking talent, working hours that line up with yours, and real cost savings, without cutting corners on quality or data protection.
Talk to ChrisNative English speakers
Fluent, natural conversations with your customers.
Neutral, clear accent
Easy to understand for UK, Irish, European and US audiences.
Strong time-zone overlap
SAST is GMT+2, so our working day overlaps closely with the UK and Europe.
Cost savings
Transparent hourly pricing for a dedicated team.
World-class quality
Trained staff, active management and ongoing QA on every campaign.
POPIA- and GDPR-aware
Careful data handling, with your data kept in your systems.
Durban SAST (GMT+2)
London & Dublin GMT / BST
Central Europe CET / CEST
Based in Durban
Proudly based in #Durban
Warm Indian Ocean beaches, a buzzing Golden Mile and a city full of friendly, talented people. This is home.
Pricing
Simple, hourly per-agent pricing
One clear rate per agent, per hour. No hidden extras and no performance-based pricing.
Dedicated inbound or outbound agent
Hourlyrate per agent per hour
One clear hourly rate, agreed in writing
- Trained staff, office infrastructure, management, QA and productivity included
- Flexible shifts, including UK business hours, evenings and weekends
- Paid pilot under a written agreement
- Minimum of 100 hours a month per agent
- You provide the dialler or phone system, helpdesk, data and VoIP
Start with a paid pilot
See how your team performs before you scale. Every pilot runs under a written agreement, so scope, hours and expectations are clear from day one.
Hourly pricing only
We charge per agent, per hour. We don't offer:
- Cost-per-lead pricing
- Pay-per-appointment pricing
- Commission-only arrangements
Ready to build your Durban team?
Book a no-obligation discovery call with our founder.
Contact
Let's talk about your campaign
Tell us about your market, your hours, whether you need inbound, outbound or both, and how many agents you need. We'll get back to you quickly.
Christopher NaidooFounder & Director, Hashtag International
Book a call
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